FREQUENTLY ASKED QUESTIONS -

  • What do I need to access Blackboard?

    In order to access Blackboard, you need:

    A computer with Internet access
    A browser with cookies, JavaScript, and Java enabled
    An active İstanbul Bilgi University email address and password
    Blackboard is accessible via most major web browsers.

    This includes:
    Chrome 36+
    Firefox 31+
    Internet Explorer 11+ (Windows only)
    Safari 6+ (MacOS only)

    VERY IMPORTANT:

    1. Use a browser that is on Blackboard's list of approved browsers:
    CLICK HERE for a list of supported browsers and plugins.
    Blackboard recommends to use regular laptop or desktop computers when taking Blackboard tests.

    2. Run Blackboard's browser-checker to make sure that your browser passes the test:
    CLICK HERE to run the Blackboard browser checker test to ensure that your browser and JRE will support all of the features of Blackboard Learn, especially if you will be taking tests in Blackboard.
  • How do I log in to BİLGİ Learn?

    Access BİLGİ Learn at İstanbul Bilgi University at https://learn.bilgi.edu.tr
    NOTE: If you are already logged in to https://sis.bilgi.edu.tr and are in an active session, simply click on the BİLGİ Learn button on https://sis.bilgi.edu.tr and you will automatically login to Bb and be taken to your My Blackboard page.

    You need to have an active @bilgiedu.net email account and a password in order to access BİLGİ Learn

  • What should I do if I cannot log in to BİLGİ Learn ?

    If you cannot log in to BİLGİ Learn try the following:

    All users must have an active İstanbul Bilgi University email address and SIS password in order to access BİLGİ Learn. If you do not know your email address, you can find it by getting in touch with The Student Affairs Office.
    Reset your password (if you don't know it): If you forget your SIS password, request a temporary password via SMS;
    For Temporary Password via SMS
    Type "bilgipass" and send the message to 2322

    * This is a paid service and the fees may vary by provider.
    * Make sure your phone number has access to special services

    After obtaining a temporary password you can go ahead and change it by following the steps on https://sis.bilgi.edu.tr/sisauth/home/accountopera... page.
    Make sure you are typing in your emial address and password correctly
    Check browser cookies and Javascript: If you have an active BİLGİ email and SIS Password, but still cannot access BİLGİ Learn, make sure you have cookies and Javascript enabled in your browser. You can also try logging in using a different browser.
    If the steps above do not resolve your BİLGİ Learn login issues, contact the UZEM Help Desk at lms.support@bilgi.edu.tr address.
  • Can students access Blackboard after they leave İstanbul Bilgi University?

    No. Students can access Blackboard during the semesters that they are enrolled to classes. When students leave (e.g. Graduate or permanent leave) the university, their student affiliation is made inactive in the university's SIS System, at which point they can no longer access Blackboard.

    Students should download any course materials and grades they need to their local computer before their leave from the university.

  • What do I do if I lose access to a course site?

    At the beginning of each semester, courses from previous semesters are made unavailable to students.

    If you lose access to a Blackboard site for a course in which you are currently enrolled, check your SIS page and make sure you are still officially enrolled in the course.

    If you are still in the course according to SIS, but have lost Blackboard access to it, please contact UZEM Support by email at lms.support@bilgi.edu.tr or by filling in the contact us web form on this web site.

    While reporting an issue you should provide your name, Student ID, and course ID (e.g., BUS 101-Spring 2017 Section 03).

  • What happened to the course menu for my course site?

    If the course menu is missing in your course site, please see the following guide: Hide or Unhide Course Menu

  • When do course sites become unavailable to students?

    After the first student registers to a new semester the courses become available to all students and remain available for the rest of the semester. Twice a year, after the end of Finals and make-up exams in Fall and Spring semesters, course sites are made unavailable.

    We recommend students to download any course materials they need to their local computer before the end of the semester. Also keep track of the grades they recieved during the semester.

  • Why can't I open files in Blackboard?

    If you are not able to open a file your instructor has posted to Blackboard, check the following:

    Does the file contain any special characters (e.g. #, &, @, etc.) or spaces in the filename? If you cannot open a file that has special characters and/or spaces in it, please ask your instructor if he or she can adjust the filename and upload it again.
    Does the file contain the three-letter extension at the end of the filename? (e.g. .doc, .pdf, .xls, .ppt, .gif, .jpg) If you cannot open a file which does not have an extension, please ask your instructor if he or she can add the extension to the filename and upload it again.
    Do you have the appropriate application or plug-in to open the file on your computer? Blackboard allows content in an array of file types. In order for to view a file posted in Blackboard, however, you must have the appropriate application or browser plug-in. For example, to view a Microsoft Word document on Blackboard, you must have either the Microsoft Word application on the computer or the Microsoft Word Viewer (free downloadable program).
    Students can download free applications/plug-ins to access files in these formats:

    Adobe Reader for viewing .pdf files (Windows & Mac)
    Apple Quicktime (Windows & Mac)
    Windows Media Player (Windows)
    Microsoft Excel Viewer (Windows )
    Microsoft PowerPoint Viewer (Windows)
    RealPlayer (Windows & Mac)

  • How do I access a copy of a test after I have taken it?
    Your instructor must enable the ability for students to access copies of a completed test in Blackboard. If this is the case, you can retrieve a copy of a completed test by:
    Clicking on the Tools button.
    Clicking on My Grades button.
    Clicking on the numerical score (i.e., on the actual number) received for the particular test you would like to view. Clicking on that score will display the completed test (provided that your instructor has enabled that functionality).


  • What do students need to know about taking tests?

    Following these recommendations may help users avoid common problems associated with Blackboard tests:

    1) Run Blackboard’s browser-checker to make sure that the browser that you will be using to take a Bb test is an approved browser:
    2) Do NOT take Blackboard tests on wireless networks. Always use high-speed, wired connections. Keep in mind that off-campus connections are generally less reliable than connections through the campus network.
    3) Do NOT take Blackboard tests on mobile/tablet devices as such devices are not approved by Blackboard for taking tests. Tests should be taken only on conventional laptop and desktop computers.
    4) Click on the Save button frequently in order to avoid being "timed out".
    We strongly recommend that students follow these guidelines to help them avoid problems when taking tests in Blackboard:
    Close or quit other programs running on the computer.
    Disable pop-up blockers in your browser.
    Do not resize or refresh the browser window after you begin a test. Make sure it is the size you want before you begin the test.
    When you begin a test, click the OK button only once.
    Do not use the back and forward buttons on the browser to navigate within a test. To move from question to question, only use the navigation within the test.
    If the test shows all questions on the same page, click on the Save button to the right of each question after answering the question.
    At the end of the test, click the Submit button once and wait to receive the confirmation message that your test was submitted successfully. Take a screenshot of the submission confirmation. The report includes: first name, last name, name of the assessment, course name, username, course ID, and date/time of submission. Some instructors may require students to print or email a screen shot of the report as verification.
    If, after submitting your test, you see a lock symbol when checking your grade, this indicates that the test was not submitted correctly. Inform your instructor and ask how to proceed. Your instructor is the only person who can clear your attempt and allow you to re-take a test.
    Note: When an instructor clears a student's attempt, all previously submitted answers are erased.



  • Where have all of the weeks / topics gone?

    You have probably clicked on the One.gif icon. To reveal all of the other weeks / topics you need to click on the All.gif icon which you will see in the right margin of the week / topic. You can also use the dropdown box underneath the displayed week / topic to jump to a hidden section


  • How can I stop all of these e-mails?

    E-mails are an essential part of the way Moodle works. They are used to keep you up to date with what is going on. If you wish to reduce the amount of emails you get you could:

    • Edit your profile and change your e-mail settings to digest
    • Unsubscribe from non-essential forums (although they are there for a reason!)
    • Disable your e-mail address in your profile although this is not recommended and may go against in house rules.
  • Why is there no upload box?

    This is either because:

    • The assignment has now closed
    • The assignment is not yet open
    • You already uploaded something and the settings prevent resubmissions
  • How can I see my recent assignment feedback?

    There are many ways you can access their feedback. The most common method is by simply going to the same place where you uploaded the work. Another common method is to follow the link in the recent activity block (if the teacher has included it on the course). Another method would be to access the grade book and then follow the link for the required assignment. Depending upon how the assignment was set up, you may receive an email when it has been marked with a direct link to the feedback.


  • Turnit-in: How do I submit paper
  • Submit an Assignment in Moodle

    Moodle lets instructors set up an Assignment with a variety of settings. For example:

    • Your instructor can control whether you can make only one submission or can re-submit files, and whether you can upload files after deadlines have passed.
    • Some assignment types let your instructor return a submission with comments for revisions. You can then upload your revisions by returning to the link for the assignment.
    • Assignments can be for "offline" activities such as a classroom presentation or printed paper, in which case you will not submit anything on Moodle, but your instructor may use the Moodle assignment for grading and feedback.

    Note: Your instructor can use a standard Moodle Assignment, which looks like this:
    Screenshot of a Moodle assignment
    Or, they may use a Turnitin Assignment in Moodle, which looks like this:
    Screenshot of a Turnitin assignment
    This page describes Moodle Assignments. For instructions on submitting a Turnitin assignment, see Submit a Turnitin Assignment in Moodle.

    Submit an Assignment

    You may be asked to attach files or enter text directly into a text box.
    Note: If your instructor is asking you to upload a file, they should inform you what file format you should submit (eg., .pdf, .doc, .pptx or .docx).

    1. Links to assignments can always be found in the sections down the center of the Moodle course page. If your instructor has added the Activities block to the course, you can also locate assignments by clicking the Assignment link in the Activities block.
    2. Click the link to the assignment. The Assignment page will open, showing instructions and your submission status (date submitted, grade, etc.) for this assignment.
    3. Click Add submission. The Assignment submission page will open. Depending on how your instructor set up the assignment, you may have the option to submit file(s) or enter text in a text entry box.
    4. To enter online text, type directly into the Online text box. Alternately, you can compose your submission in a word processing program and then cut and paste the text into the Moodle text box.
      • When pasting text into Moodle, for best results, paste the content as unformatted text.
      • For spell checking to work, it must be enabled through your browser. Once enabled, to see spelling suggestions press hold Control key on your keyboard and click OR right-click on your mouse (whether you are using a Mac or PC system will determine which operation will work).
    5. To submit a file using drag-and-drop:
      1. Arrange your computer desktop windows so that you can view both your browser window and your files on your computer (e.g., in an open folder or on your desktop).
      2. Drag files from your computer and release them on top of the big blue arrow in the Files area.
        drag-and-srop a submission into Moodle (click to enlarge)
        Important! DO NOT drag-and-drop a .gdoc file from a Drive App desktop window into Moodle. Your instructor will not have permission to view the file. Instead, use browse for the file (see next step), or save the file as a PDF before submitting.
    6. To browse for a file:
      1. Under File submissions, at the top-left of the file area, click the Add... icon (Add... file picking icon for uploading to Moodle assignment). The File picker window will open.
      2. Select a file from your computer, or from Google Drive:
        • To upload a file from your computer, click Upload a file (at left), then, next to Attachment, click Browse. Browse your computer and select a file, then click Open. The file name will appear next to the Browse button.
        • To upload a file from Google Drive, click Google Drive (at left). You may need to log in. Click the File to upload.
          Note: When you browse to Google Drive, Moodle will convert Google docs (.gdoc files) that were composed directly in Google to a sharable file type (.rtf, .ppt, .xls, etc.)
      3. (Optional) If you want to rename your file in the File Picker, enter the new name in the Save as field, and make sure to include the correct file extension (.pdf, .doc, etc.) in the name so the file can open correctly for your instructor.
      4. Click Upload this file. The File Picker will close and an icon for your uploaded file will appear in the Files area.
    7. Once your file(s) appear in the Files submission area, click Save changes.
      Note: You should receive an email at your umass.edu mail address confirming you have submitted the assignment.
    8. If your instructor allows you to revise your submission you'll see an Edit submission button on the Assignment page. Click Edit submission to add or replace files, or edit a text submission. When you are finished making changes, click Save changes.
    9. For some assignment types, you will see a Submit assignment button. To finalize your submission, click Submit assignment, then Continue.
      Note: Once finalized, you will not be able to make any more changes.
    10. You can check under Submission status on the Assignment page to ensure your file is listed. You can also view feedback and grades from your instructor there.
    11. For some assignment types, you may have the option to submit several or an unlimited amount of attempts (or drafts) for a single assignment. Because each course is different, you will need to communicate with your instructors on how submission attempts and feedback are configured for each Moodle assignment.